Today’s contact centers have become engagement centers, with the need to engage clients in a multi-channel fashion via IM, chat, social media and/or video, depending on each clie...
See more
Today’s contact centers have become engagement centers, with the need to engage clients in a multi-channel fashion via IM, chat, social media and/or video, depending on each client’s preference. In today’s world of instant gratification, clients expect to have fast, accurate engagements and swift resolution to issues. ...
Close